So, you decided to open up a business in your local area. You have an amazing product, you know that your customer service will be on-point and you’re ready to give it your all. There’s just one problem…there are also other businesses in your local area that are offering the same product that you’re offering. So now, you’ve opened up your business doors only to see how fierce the competition is and you’re wondering what you can do that will give you a competitive edge. Well, have you considered offering same day courier service options to your customers?
As the name”Same day courier services” suggests, a package gets to its intended recipient on the same day that the order was placed or the item requested. Typically, the company offering same day courier services will stipulate a cut-off time. Doing this ensures that they are able to package and deliver the item(s) on the same day if payment or request is made before the cut-off time. Amazon and Walmart have perfected the art of expedited delivery and have spoiled their customers to 2-day delivery and even same day delivery of their items. For small local business offering similar products such as Amazon or the other big companies, offering same day courier services is essential to their survival. Of course, you will have to pair this with exceptional customer service, stellar products and constant innovation if you hope to gain and maintain a competitive edge.
You Save Money and Reduce Your Costs
You’re probably thinking that as a local business owner, you might not be able to afford to offer this type of service, but you would be surprised at how easy and inexpensive it is to offer your customers same day courier services. At first, paying the upfront costs to have your products delivered to your customers might seem more like expenses than savings; however, paying these initial costs means that there are other costs that you’re not paying. The costs that are mentioned above are employee salary, workers’ compensation and vehicle costs. The real question is: can you afford to not offer your customers same day courier services by using a professional courier service company such as Orbit Same Day. Let’s for a moment take into consideration some of the money that you will be saving, cash that will give you a competitive edge as you could use the savings to reinvest in the business and its products.
Employee salary – Once you have a full-time employee on staff you MUST pay them whether or not you have work for them to do. Additionally, if you need packages to be delivered at nights, weekends or public holidays you are looking at paying for overtime. This can get quite expensive. Plus you will most likely need at least 2 delivery persons to ensure that you have someone on hand in-case the other person falls ill or needs some time off.
Vehicle Costs – This will include things such as gas, vehicle repairs and maintenance, vehicle insurance and more. Basically, anything associated with the smooth running of the delivery vehicle must be borne by you the business owner. Believe it or not, over time these costs add up. With maintaining your own in-house vehicle you have the possibility of the vehicle being out of commission due to needing repairs or worse being in an accident. A vehicle out for repairs is a vehicle that is not serving the company. And while the vehicle is out it means that you will still need to seek the assistance of a same day courier service company such as Orbit Same Day to get the job done. You’re basically paying twice. Using a company like Orbit Same Day Courier Services means that you never have to worry about the costs associated with managing your own fleet of vehicles and employees. This literally translates into money that the business can use to get the winning edge over their competitors.
Training and Certification
If you have your own in-house staff then guess what? Your staff will need to be trained on all things related to the courier services industry. Training should typically be done once per year so as to stay current and up-to-date with the ever-changing courier services industry. Again this is precious cash that could be used to spend on your marketing efforts, upgrading your products, or button-down your customer service.
More Time To Invest In Your Business
As a business owner, you know that one of the keys to success and gaining a competitive advantage is having the time and energy to invest in your business and products. When you use a professional same day courier service such as Orbit Same Day you are giving yourself the competitive edge by freeing up your time, energy, efforts, and financial resources that you can now direct into finding ways to do business better than the competition. The reality is that managing your own courier services is hard, let alone offering your customers same day courier services. That right there is adding a whole nother layer of complexity to your business that if you’re not skilled at doing, will not add value to your business or your customers. When you allow a professional courier service company to take over this function you get the best of both worlds. You get the ability to offer your customers fast, reliable courier services while giving you the bandwidth to improve your business functions so that you can gain and maintain a competitive edge.
World Class Courier Service
Imagine being able to say to your customers that you offer the very best same day courier services in your local network. What do you think that would do for your business? On your own you might be able to adequately serve your customers if you do your own courier services. However, when you have a team of experts on your team doing what they do best you will be able to not only adequately serve them, you’ll also be able to surpass their expectations. With an expert team on your side, you can confidently boast to your customers that you offer the very best in courier services. Or say, with confidence that the package WILL get to your customers on the same day that it was ordered or requested. Another advantage to using a professional same day courier service such as Orbit Same Day is that you instantly gain access to their updated tech and expert courier skills. Since they have been doing this for years, they are heavily invested in constantly improving and upgrading their systems. This is something that as a local business, and especially if you’re just starting out, would not be able to do. Using a company such as Orbit Same Day to serve your customers gives you the ability to say to your customers that you use the latest technology, have the best delivery systems and have expertly trained staff while providing them with industry-leading service. A company that can confidently say this, and deliver on that promise, will definitely outshine their competition. Read more about “How Reliable is Your Courier Service?” blog for comparisons.
Remember that your customers want speed, excellent service, the best price and peace of mind knowing that they are dealing with the best in the industry. These expectations will not change simply because you’re a local company. Being able to promise, and deliver these to your customers will definitely give you an edge over your competition. And to make your competitive edge even better, knowing that you are saving money while passing on the benefits to your customers is priceless.
For more information about Orbit Same Day and how to gain and maintain a competitive edge over the other local businesses in your area, feel free to give us a call. Our experts are standing by to serve you and your customers.